Manor Park surgery has been working hard to improve access to GP services and raise the bar on patient experience and satisfaction and thank you for working with us to improve feedback. 

Your feedback helps us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care. Thank you again for taking the time to show your appreciation

The Annual GP patient survey  has been launched for 2024.  This is a national survey commissioned by NHS England.  A small selection of patients from every GP practice is contacted by research company Ipso, with an invitation to complete a survey about their GP practice, either online or by post.

Patients are chosen at random; the GP practice has no say who gets to take part in the survey and will not know who has been invited to take part.  Results of the anonymous survey are published in July 2024.

We would ask if you received an invite to this survey that you respond, so the practice gets an accurate result of what our patients think regarding our practice and services.

Kind Regards

Dr Kesar Sadhra

From 1 October 2023, the standards measuring waiting times for cancer diagnosis and treatment are being modernised and simplified. The changes have been developed by clinical experts and are supported by leading cancer charities.

The NHS is moving from the 10 different standards to three:

1. Faster Diagnosis Standard: a diagnosis or ruling out of cancer within 28 days of referral (set at 75%)
2. 31-day treatment standard: commence treatment within 31 days of a decision to treat for all cancer patients (set at 96%)
3. 62-day treatment standard: commence treatment within 62 days of being referred or consultant upgrade (set at 85%)

The main changes are:

• Removal of the Two Week Wait standard requiring a first appointment within two weeks
• Combining together the first and subsequent treatment 31-day standards to create one headline performance standard.
• Combining together the Urgent Suspected Cancer GP referral, Urgent Screening and Consultant Upgrade 62-day standards to create one headline performance standard for all patients.

Detailed information can be found below:

Cancer Waiting Time Standards :: Surrey and Sussex Cancer Alliance

Cancer Research UK explanation video which talks about the Faster Diagnosis Standard. Cancer Research UK also has information about cancer waiting times and what it means for patients here: CRUK Cancer Waiting Times

Patient information letter can be found in multiple languages here:

Patient information for urgent suspected cancer referrals :: Surrey and Sussex Cancer Alliance

Online service makes registration easier for patients

We are using a new online service called Manor Park Medical Centre Register Online that makes it easy to register with our surgery.

New patients just need to fill in an online form to get started. They do not need proof of address or immigration status, ID or an NHS number. 

Paper forms are available for people who need them.

The service is designed and run by the NHS. It aims to cut practices’ workloads and make GP registration easier for the public.

There are two ways people can make a complaint about GPs, dentists, opticians or pharmacies:

o They can complain to the healthcare provider: this is the organisation where they received the NHS service, for example a GP practice, a dental practice, a community pharmacy or an optometry practice or

o They can complain to the commissioner of the service: this is the organisation that paid for the service or care they received.

After 1 July 2023 if people want to make a complaint about primary care services to the commissioner, the way to do this is changing. Rather than contacting NHS England, people will contact the Complaints team via new contact details below:

South East Complaints Hub

NHS Frimley ICB

Aldershot Centre for Health

Hospital Hill 

Aldershot 

Hampshire 

GU11 1AY

Phone number: 0300 561 0290 

Email address: frimleyicb.southeastcomplaints@nhs.net

As each email received is so important to the team, an acknowledgement to all complaints will be sent as soon as possible.

Information governance regulations mean that the emails sent to the old email address after 1 July, cannot be automatically forwarded and the inbox will not be accessible. People will therefore receive an automatic response, asking them to resend their email to the new address.

Members of the public with ongoing complaints received after 1 July 2022 will receive a letter from NHS England informing them that the Complaints team based in the South East Complaints Hub, hosted by NHS Frimley ICB will now be handling their complaint with confirmation of their case handler. We would like to reassure you that the current team and case handler will remain the same as the staff move organisation.

Members of the public will still be able to make a complaint to the provider. This is NOT changing. There is also no change for people wishing to make a complaint for specialised services, health and justice, screening and immunisations and Continuing Healthcare.

We are really excited to share the water safety resources with you for this summer’s campaign. The resources are hosted on the West Berkshire Water Safety Partnership website including

Video made by local young people in Slough with Together as One: 

Float to Live - YouTube

Video with Olympic Gold Medallist swimmer Tom Dean: 

Be #Waterwise this Summer - YouTube

Video by the friends and family of Michael Scaife who lost his like in the Jubilee River 

Safety on the Jubilee River - remembering Michael Scaife - YouTube

These resources have been shared on our Frimley Health and Care website: 

Be safe around water | Frimley Health and Care

Evening and weekend appointments are available with GPs and other healthcare professionals for people who find it difficult to take time off work or have other commitments during daytime hours. 

The following evening and weekend GP appointments are available for our registered patients  living in Slough

New Venue:  Crosby House Surgery, 91 Stoke Poges Lane, Slough, SL1 3NY

 Opening Times 

 Monday to Friday 18:30-20:00 

 Saturday 09:00-17:00 

Appointments are pre-bookable through your usual GP surgery.  There are a range of clinical appointments available with GPs, nurses, healthcare assistants and phlebotomy clinics (blood tests). 

Please listen to the podcast here.

Manor Park Medical Centre offered the highest number of  General Practice (GP) appointments as per 1000 patients in Slough. 

We will continue to deliver quality care and provide access to our patients. We would like to thank our dedicated staff to help us deliver the care throughout the Covid-19 pandemic. We want to make it as easy as possible for our patients to make appointments and see the healthcare provider that they need.

We sincerely thank our patients for their understanding and support.

On 24th November 2022 NHS Digital  published usage of GP appointments data 2022.

The aim of the publication is to inform users about activity and usage of GP appointments historically and how primary care is impacted by seasonal pressures, such as winter.

The publication includes important information, however it does not show the totality of GP activity/workload. The data presented only contains information which was captured on the GP practice systems. This limits the activity reported on and does not represent all work happening within a primary care setting or assess the complexity of activity.

No patient-identifiable information has been collected or is included in this release.

Detailed information can be found at:Appointments in General Practice, October 2022 - NHS Digital

Guide to NHS waiting times in England

If you're referred for a physical or mental health condition, you have the legal right to start non-urgent consultant-led treatment, or be seen by a specialist for suspected cancer, within maximum waiting times.

This right only applies to services commissioned by the NHS in England and does not include public health services commissioned by local authorities, maternity services, or non-consultant-led mental health services.

Your waiting time starts from when the hospital or service receives your referral letter, or when you book your first appointment through the NHS e-Referral Service.

During this time period, you may:

• have tests, scans or other procedures to help ensure that your treatment is appropriate for your condition
• have medicine or therapy to manage your symptoms until you start treatment
• be referred to another consultant or department

Your waiting time ends if a clinician decides no treatment is necessary, if you decide you do not want to be treated, or when your treatment begins.

This could include:

• being admitted to hospital for an operation or treatment
• starting treatment that does not require you to stay in hospital, such as taking medicine
• beginning fitting for a medical device, such as leg braces
• agreeing to have your condition monitored for a time to see whether you need further treatment
• receiving advice from hospital staff about how to manage your condition

Tip: Did you know that in most cases you have the legal right to choose the hospital or service you'd like to go to, as well as the clinical team led by a consultant or named healthcare professional?

For more information, see our guidance on NHS hospital services and accessing mental health service.

Information:

Check waiting times

If you're waiting for a hospital appointment or treatment, you can use the My Planned Care website to check the waiting times at your hospital.

Check hospital waiting times on the My Planned Care website

Frimley Health NHS Foundation Trust – My Planned Care NHS

Maximum waiting times for non-urgent referrals

The maximum waiting time for non-urgent, consultant-led treatments is 18 weeks from the day your appointment is booked through the NHS e-Referral Service, or when the hospital or service receives your referral letter.

However, your right to an 18-week waiting time does not apply if:

• you choose to wait longer
• delaying the start of your treatment is in your best clinical interests, for example, when stopping smoking or losing weight first is likely to improve the outcome of your treatment
• it is clinically appropriate for your condition to be actively monitored in secondary care without clinical intervention or diagnostic procedures at that stage
• you fail to attend appointments that you had chosen from a set of reasonable options
• the treatment is no longer necessary

Maximum waiting times for urgent cancer referrals

The maximum waiting time for suspected cancer is 2 weeks from the day your appointment is booked through the NHS e-Referral Service, or when the hospital or service receives your referral letter.

Note: Referrals for investigations of breast symptoms, where cancer is not initially suspected, are not urgent referrals for suspected cancer and therefore fall outside the scope of this right.

You have the legal right to ask to be seen or treated by a different provider if you're likely to wait longer than the maximum waiting time specified for your treatment.

The hospital or integrated care board (ICB) will have to investigate and offer you a range of suitable alternative hospitals or clinics that would be able to see you sooner. If you're not happy with the organisation's response, you can complain by following the NHS complaints procedure.

NHS England has more detailed statistics on cancer waiting times

Compare waiting times

Waiting times may vary between hospitals, and you should consider this when choosing a hospital.

When you're referred for your first outpatient appointment, the NHS e-Referral Service lets you book the appointment at a hospital or clinic of your choice, on a date and at a time that suits you.

You can use the My Planned Care website to compare waiting times at different hospitals.

The length of time you wait will depend on your specific treatment and clinical needs, and you could be seen quicker or wait longer than the waiting time shown.

What happens if my operation is cancelled at the last minute?

If the hospital or service cancels your operation at the last minute (on or after the day of admission) and for non-clinical reasons, they should offer another binding date within 28 days or fund your treatment at a date and hospital of your choice.

If you're not offered an appointment within 28 days, you should complain to your local ICB using the NHS complaints procedure.

If your operation is cancelled before the day of admission, the hospital or service is not obliged to provide an alternative option within 28 days.

Frimley Health has launched a new electronic patient record system that is affecting the Accident and Emergency (A&E) departments at Wexham Park and Frimley Park Hospitals. Safety remains paramount, so please be patient with the staff. Waiting times are likely to be longer than usual. 

Unless it’s an emergency remember there are lots of alternatives for you to make use of:

• Visit your local pharmacy
• During the day contact your GP practice via online consultation or phone
• Contact NHS 111 online, www.111.nhs.uk or dial 111. If you are calling NHS 111, please be patient. NHS 111 may advise you to contact your GP or its out-of-hours service or attend the Bracknell Minor Injuries Unit.
• For minor injuries, such as sprains and strains, suspected broken limbs, or minor head injuries, visit the Minor Injury Unit at Brants Bridge in Bracknell or the High Wycombe Urgent Care Centre – open 8 am-8 pm 7 days a week.

Anyone with a life-threatening condition should call 999. Help us to help you by seeking alternatives to A&E where it is safe to do so.

The Emergency Departments at Wexham Park and Frimley Park hospitals are currently experiencing an increasing level of demand which is likely to continue throughout this weekend. Please only attend if you have severe symptoms or suffering from a life-threatening condition. Check out our Know Where To Go guide for advice on how to get the help you need quickly and close to home. Remember, if it’s less than an emergency, call 111 https://orlo.uk/MYet4.

The highest priority for the NHS remains the safety of staff, patients and visitors. While COVID restrictions will end in many settings in England from 19 July, everyone accessing or visiting healthcare settings must continue to wear a face covering (unless they are exempt) and follow social distancing rules.

Public Health England’s infection prevention control guidelines and hospital visiting guidance are therefore set to remain in place for all staff and visitors and across all health services including hospitals, GP practices, dentists, optometrists and pharmacies to ensure patients and staff are protected.

Read the infection prevention control guidance for further details.

Advice in your region:

England | Scotland | Wales | Northern Ireland | Ireland

Get the latest NHS information and advice about coronavirus (COVID-19).

Check if you or your child has coronavirus symptoms

Find out about the main symptoms of coronavirus and what to do if you have them.

Self-isolation and treatment if you have coronavirus symptoms

Advice about staying at home (self-isolation) and treatment for you and anyone you live with.

Testing and tracing

Information about testing for coronavirus and what to do if you're contacted by the NHS Test and Trace service.

People at high risk

Advice for people at higher risk from coronavirus, including older people, people with health conditions and pregnant women.

Social distancing and changes to everyday life

Advice about avoiding close contact with other people (social distancing), looking after your wellbeing and using the NHS and other services during coronavirus.

GOV.UK: coronavirus – guidance and support

Government information and advice.